Privacy & Security Policy
Videoboys" Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Videoboys anytime you interact with the Videoboys, such as when you visit our website, when you purchase Videoboys products, or when you contact our sales or support agents. Please take a moment to read the following to learn more about the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information.
Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, updates, special offers, and events that you might like to hear about.
What information we collect and how we may use it
When you place an order with the Videoboys, we collect your name, email address, phone number, billing and shipping addresses, credit card number, expiration date and identification code if applicable. This information is important in processing your order and verifying your billing address. It also allows us to ship your order and keep you informed regarding the status of your order. We maintain a record of your product interests and the purchases you make.
When you contact us with a question or concern, or participate in a contest, promotion, or survey we may collect personal information from you, such as, your name and email address or phone number.
How we use your personal information
We may use your personal information in the following ways:
To process and fulfill your order, including to send you emails to confirm your order status and shipment.
To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
To administer and fulfill our contests and other promotions
To help us learn more about your shopping preferences
To help us address problems with and improve our site design, products and services
To enhance your shopping experience
To analyze trends and statistics
To protect the security or integrity of our websites and our business
You always have the choice not to receive marketing information from Videoboys. For instructions on opting out, please see the section entitled, “How to make choices about receiving promotional communications”, below.
How and when we share your personal information
We never sell or rent your billing or credit card information to any third parties under any circumstance. We will share customer information only with our co-brandes sites, our agents, representatives and trusted service providers and contractors for the limited purposes of:
Fulfilling customer orders
Offering certain products and services in connection with our Website
Communication to customers
Providing customer service
Enhancing and improving the customer shopping experience
Providing a personalized shopping experience and completing credit card transactions
In the unlikely event of a sale or merger of Videoboys or any of our businesses, our customers’ personal information and other information we have collected as described in this policy may be among the transferred business assets.
How you can access and change your personal information
You can review and change certain personal information related to your use of our online store site (such as your name and contact information). To access your information, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.
You can also ask us to update your personal information by contacting us as described in the section entitled, “How to contact us”, below. Please note that any request to update your personal information may take up to 1 month.
How to make choices about receiving promotional communications
Videoboys wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, from one or more of our brands, you can let us know by contacting our customer service as described in the section entitled, “How to contact us”, below.
Please be sure to include your full name and the email address you used when you registered with or made a purchase from Videoboys. If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honor your request. It may take up to 1 month, during which period you may continue to receive communications from Videoboys.
If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, or by contacting customer service.
Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
How does Videoboys use cookies
Our website use “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.
For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our websites.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our website.
Protect yourself from “phishing”
“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
Links to other websites
For your convenience and information, our website may contain links to other sites, which may have privacy policies that differ from our own. We are not responsible for the content or practices of any linked site. We recommend that you review the privacy policy of any site that you access through our sites.
Changes to the Videoboys Store Privacy Policy
We reserve the right to change, modify or amend this privacy policy at any time. If we make any significant change to this policy, we will post a notice of the change on store.videoboys.com.
How to contact us
For questions about our privacy policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact Videoboys by our customer service form:
Visit Videoboys Store Customer Service